Frequently Asked Questions
Everything you need to know about your Step One USA experience.
How long will it take for my order to arrive?
Standard shipping within the USA typically takes 3-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free, while returns for a refund may incur a small processing fee.
Are your products ethically manufactured?
Yes, Step One USA is committed to ethical fashion. We partner only with factories that ensure fair wages, safe working conditions, and sustainable production practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our fits are designed to be true to standard US sizing.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.